Fresh Fruit and Vegetables - Ordering and Delivery

Orders that include fresh fruit & vegetables are only sent out on Wednesday or Thursday each week

Orders placed up until 10 pm on Wednesday will be fulfilled that week.

All orders received after this time will be fulfilled the following week.

In order to ensure that your fresh fruit and Vegetables arrive with you in the best possible condition, we dispatch only on the days that we receive fresh deliveries.

Your order will arrive the day after we dispatch it; unless you are living in a remote area that does not qualify for a 24-hour delivery service in which case it will be the following day.

Once your order is dispatched, you should receive an email confirming it. This will include the tracking details for your order.

 We do receive a small fresh fruit & veg. order on Tuesdays and if your order includes only items that are delivered fresh that day it may on occasion be possible to dispatch a Tuesday, but this is unusual.

We aim, of course, to fulfil all orders as completely possible and all orders are fulfilled in the order they are received.

However, due to changes in crops and seasons, sometimes items can become unavailable by the time we take delivery of an order to us. If this is the case, we will send all items that are available to you and cancel the remaining items. If there are substitutions you are willing to receive as alternatives you can add this to the note attached to your order and we will do our best to provide these alternatives if they are available.

Fruit & Vegetables Sold By Weight

Fruits and Vegetables that are sold by the weight will be fulfilled as close to your requested weight as possible.

There are some items (Squash, Watermelon, Turnips, Cabbage, Celeriac, etc.) that may be too large. They cannot be split.

If this is the case, we will fulfil the total weight as closely as possible.

Example: If 2 x 1kg of Squash is ordered and the smallest Squash available is 2kg, we will send this item to fulfil your order.

Country of Origin and Organic Certification

The vast majority of Fruits and Vegetables are Organic and may vary in size. We sell on behalf of Real Foods Ltd and their Soil Association organic certification can be found here on Real Foods site.

We only sell organic unless there is no organic version available or we have a particularly good local supplier. Our mushrooms and a couple of speciality items are wild-foraged (generally Scotland although the Country of Origin is UK to comply with EU standards of labelling). All fresh fruit and vegetables are clearly labelled to show if they are organic or wild-foraged.

Country of origin information for fresh produce can be problematic for us to display accurately online. Real Foods Ltd buy in from wholesalers who often change their country of origin depending on availability and pricing, so we often only know when the fresh delivery has arrived. We send out on the same day that the stock is delivered so we simply cannot guarantee that it remains the same country of origin each week.

We always know what the country of origin is for the current stock, if you wish to enquire, please email webshop@realplastic free.co.uk and we will provide you with the latest information.

The vast majority of our range is brought in from the EU and travels by road. There are a few tropical items such as bananas and pineapples that are air-freighted to wholesalers but we try to buy Fairtrade where possible, for those items we cannot source in the EU.

We do have some produce that is only ever sourced from the UK – this is labelled on the product name as such.