Your Realplasticfree.com deliveries

General Delivery Information

It is a sad fact that plastic free packaging costs more than the plastic variety. Whilst we are striving to keep our costs as low as possible to make plastic free available to as many people as possible, we do have to make some charge for post and packaging on our orders. As more people insist on plastic free we hope to see the prices come down. Until that happy day, our delivery charges may be seen below.

UK mainland delivery

Our UK deliveries will normally take between 3 and 6 working days to arrive from point of order.

UK islands

International orders

The UK has left the EU. This means that, from 1st January 2021, delivery charges from the UK to EU countries may increase and import duties, taxes and other customs charges may be applied.

Orders to Europe and other eligible countries are sent via Parcelforce Worldwide and incur delivery charges. However, due to changes in customs and import requirements, we are currently unable to dispatch to certain EU countries. This includes Germany, Denmark and Luxembourg, and the list of countries we are unable to deliver to may change from time to time.

Any VAT, import duties, customs charges or other costs imposed by the destination country are the customer’s responsibility where goods are purchased for delivery outside the UK. We are unable to cover additional duties or charges imposed by the destination country.

We reserve the right to suspend or restrict delivery to additional countries where changes to customs requirements or associated costs make delivery impractical.

Bulk Packaging

Please note that bulk packaging may NOT be plastic free – our suppliers use a variety of different types of packaging and we have no control over this. Sacks may be hessian or they may be thick, reusable plastic. Many boxes of dried fruit include an inside liner of plastic. We never add any further plastic packaging.

Buying in bulk reduces plastic – it doesn’t eliminate it.

When do we send out parcels?

Orders placed by 22:00 on day 1 are picked overnight and processed the following day (day 2).

When all items ordered are in-stock, we dispatch your goods on day 2 and your order should be with you on day 3 or 4. Orders are delivered Monday - Saturday between 9 am - 6 pm.

If there is a stock availability issue, due to unexpectedly high demand, or poor seasonal availability, we will email you to inform you and will hold your order for up to 7 days unless you instruct us to send it earlier.

Your order should be with you 3 to 6 working days after it is placed.

 Delivery Addresses

It is of vital importance that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

Real Plastic Free cannot be held responsible for items lost where an incorrect delivery address has been provided.

Bank and public holidays

Our couriers do not collect or deliver on bank and public holidays. We do still work on these days (except Christmas Day, Boxing Day and the 1st and 2nd of January) so your order will still be processed or packed but we cannot send out until the following day.